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Rent in absolute tranquility...
QUALITY CHARTER 100% SERENITY
To guarantee the satisfaction of our customers is our priority, for that partners selected by GDBS Provence are committed with our team offering high quality services.
Principles of this charter 100% serenity: quality,confidence, confidentiality, council, effectiveness and availability will be respected by GDBS Provence and its partners.
The caretaker's lodge as its partners are committed putting at the service of their customers, a qualified personnel .
Each one of our partner engages with being courteous on any occasion and always allimplementing to answer at the requests of the customers under the best possible conditions.
Just like the caretaker's lodge, the people receiving benefits commit themselves making efforts in order to reduce the environmental impacts of their products and services.. To respect the principles of the Labor Code and to fall under a dynamic approach of progress as regards Sociétale Responsibility for the Companies.
CONFIANCE & RESPECT DES ENGAGEMENTS
GDBS Provence establishes personal, clear,complete estimates and without ambiguities.
All the elements necessary to the realization of the service are systematically noted in writing.
Any ordering of a customer as his possiblemodifications always definite written and will be compared with the initial estimate.
We engage on quality of the service presented to the customers of GDBS Provence . As of the approval of the estimate, we put all means works about it in order to observe the times and all the conditions of realization envisaged on the estimate. In the event of unforeseen or of major force, we take all the necessary measures to minimize the modifications or the trained delay and warn our customer as soon as possible. We engage on the respect of the dates and schedules of appointment given to the customers.
GDBS Provence is committed not communicating any information concerning its customers and the required services.
ADVICES & INFORMATIONS
We commit ourselves putting all our professionalism and our competences the service of our customers, in order to help the mand to the advisor at best of their interests.
The caretaker's lodge and its people receiving benefits commit themselves establishing a free estimate, except if justified (displacement,creation,…) and to provide the best advices in all transparency.
The Caretaker's lodge checks in a regular way quality of the services carried out . GDBS Provence is committed providing to the owners the means necessary to express their comments and engages, like the Caretaker's lodge, to take account of it to improve its products and services continuously. The partners of the Caretaker's lodge must ensure the continuity of the service and so inform instantaneously staff of the Caretaker's lodge of the difficulties are met and if necessary the solutions brought. GDBS Provence and its partners ensure themselves to place at the disposal average equipment and human suitable to answer the requests under the best conditions.
GDBS Provence and its partners commit themselves answering the requests which are made to them within a 72h maximum delay;
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